Privacy Policy
Last updated: 5 March 2026
1. Who We Are
Clear Claims ("we", "us", "our") is a claims management company that handles road traffic accident claims on behalf of our clients. We are the data controller responsible for your personal data.
Contact: info@clearclaims.uk | 0121 529 2531
2. What Data We Collect
We collect the following categories of personal data:
- Identity data: Full name, date of birth, National Insurance number, driving licence details, occupation
- Contact data: Address, email address, phone number
- Accident data: Date, time, location, description of the incident, injury details, number of passengers
- Vehicle data: Registration number, make and model, insurance details, finance arrangements
- Third party data: Name, address, registration, insurance details of the other party involved
- Documents: Photos, dashcam footage, driving licence images, insurance certificates, proof of address
- Usage data: How you interact with our website, including AI chatbot conversations
3. How We Collect Your Data
- Directly from you: When you submit a claim via our online form, upload documents, use our AI claim assistant, or contact us by phone or email
- From third parties: Insurance companies, solicitors, repair garages, or medical providers involved in your claim
- Automatically: Technical data collected via cookies and similar technologies when you use our website
4. Why We Use Your Data (Legal Basis)
| Purpose | Legal Basis |
|---|---|
| Processing and managing your claim | Contract performance |
| Communicating with insurers, solicitors, and repair garages | Contract performance / Legitimate interest |
| Processing special category data (e.g. injury/health information) | Explicit consent / Necessary for legal claims |
| Keeping you updated on claim progress | Contract performance |
| AI chatbot conversations | Legitimate interest (providing efficient customer support) |
| Legal compliance and record-keeping | Legal obligation |
5. Who We Share Your Data With
We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
- Insurance companies and loss adjusters
- Solicitors and legal representatives
- Vehicle repair and recovery companies
- Credit hire companies
- Medical experts and rehabilitation providers
- Technology partners: Supabase (database and file storage, hosted in EU), Vercel (website hosting), OpenAI (AI chatbot processing)
- Regulatory bodies (e.g. FCA, ICO) where required by law
We do not sell your personal data to any third party.
6. International Transfers
Some of our technology partners (e.g. OpenAI, Vercel) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Claim records and documents | 6 years after claim settlement |
| Claims involving minors | Until the claimant turns 21 + 3 years |
| AI chatbot conversations | Not stored beyond the browser session |
| Website analytics | 26 months |
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access — request a copy of your data
- Rectification — correct inaccurate data
- Erasure — request deletion of your data (subject to legal retention requirements)
- Restriction — limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests
- Withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, email info@clearclaims.uk. We will respond within 30 days.
9. Cookies
Our website uses essential cookies required for authentication and site functionality. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and request your consent.
10. Security
We take appropriate technical and organisational measures to protect your data, including:
- Encrypted data transmission (HTTPS/TLS)
- Private storage buckets with signed URLs for document access
- Role-based access control for admin functions
- Row-level security policies on all database tables
11. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.